Identity Malta’s gradual return to normal services

Identity Malta

In the wake of the coronavirus outbreak, Identity Malta devised a business contingency plan which was primarily intended to protect the well-being of its employees and to safeguard public health, while continuing to provide the best possible service. The initiatives taken during the pandemic meant that 350 births and 100 deaths were registered by mail, 210 couples had their postponed marriage registration fee waived, 480 medical professionals, including healthcare professionals, had their single permit automatically extended by 3 months and 1,440 ID cards were automatically extended till 30 June 2020. Parliamentary Secretary for Citizenship and the Communities Alex Muscat said that these initiatives affirm Identity Malta’s commitment towards our community.

Anton Sevasta, Identity Malta’s CEO, explained how the agency had to bring forward its plans and that the recently launched online single permit platform and other similar initiatives are part of Identity Malta’s digital drive.
Parliamentary Secretary Alex Muscat and Mr Sevasta thanked Identity Malta staff for their perseverance and determination in managing to materialise these initiatives overnight. The services which are being resumed are as follows:
1. Mater Dei Office reopening
On Monday 8th June 2020 Identity Malta’s Mater Dei office re-opened to the general public. In the coming weeks Identity Malta will enable online birth and death registrations.
2. Marriage Registration Fee Waiver
Couples postponing their marriage due to COVID-19 will not have to pay the administrative fee when registering their new marriage date.
3. Maltese citizens’ ID cards renewals
Legal Notice 143 of 2020 shall remain in force and all local ID cards which are soon to expire will remain valid until 30th June 2020. Those whose ID card has already expired or will soon expire can either renew their identification document now or afterwards.
4. Expatriates
 New Single Permits
The Maltese Government’s decision to issue new residence permits for highly skilled workers (Key Employee Initiative) and healthcare professionals still holds until further notice.
• Single Permit Online Platform
New single permit applications for highly skilled workers (Key Employee Initiative) and healthcare professionals, renewals and change in jobs should be submitted online (, once the employer has successfully registered for the online application service.
• Healthcare Professionals
Healthcare professionals, whose single permit is about to expire should now apply for a one year renewal on, once the employer has successfully registered for the online application service.
Healthcare professionals who had their single permit automatically extended by a further 3 months should apply online for a one-year renewal once their extension elapses.
Live-in carers who are submitting a new or renewal single permit application should send an email to to set an appointment and submit the application in person.
• Interim Permits
Applicants who need to extend their interim permit should continue to send their request to and should ask for a confirmation email. Single permit applicants who need to extend their interim permit should forward their request to and ask for a confirmation email.
• TCN Family Members & Temporary Residence Permit
Family members of third-country nationals and applicants for temporary residence permits should continue to send their request for a new application or renewal to Requests for such extensions should also be sent to
• EU, EEA & Swiss Nationals
EU, EEA, Swiss nationals, and their family members should continue to send their request to register their residence or renew their residence document to
• UK nationals
The process of issuing a new residency documents to UK nationals residing in Malta will recommence from 1st July 2020 and a revised scheduled of zones will soon be issued. Beneficiaries of the Withdrawal Agreement will be notified by post on their registered address. Enquires about this changeover should be sent to
• Expatriates’ Ħal Far Office Reopening
On Monday 8th June 2020 Identity Malta’s Expatriates Office in Ħal Far resumed with normal operating procedures. Queries in connection with the service offered at Ħal Far Office should be sent to or call +356 2590 4841/2.
• Expatriates Customer Care
The Expatriates’ Customer Care desk can be reached on +356 2590 4800 or
Queries relating to single permits should be sent to
5. Central Visa Unit
As from Monday 8th June, the office resumed with normal working hours, opening Monday to Friday between 8:00hrs and 14:00hrs.

The Central Visa Unit will resume full operations once Malta lifts its travel restrictions on 1st July 2020.
The public is still requested to book an appointment beforehand on The Central Visa Unit can be contacted on +356 2590 4550 or
6. Interviews of foreign spouses for Maltese citizenship resume
Interviews in relation to applications for Maltese citizenship based on marriage by a foreign spouse of a Maltese citizen have resumed.
7. Other Services
The Passport Office, Public Registry Office and eID Card Unit are operating as usual.
Finally, the general public is advised to take the necessary precautionary measures in keeping social distancing and to wear face masks or visors and to use hand sanitizers when visiting Identity Malta offices.
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