Terms and Conditions for Providing Services

NOVARIC^® Terms and Conditions for Providing Services

1. INTRODUCTION

These Terms and Conditions outline the obligations and responsibilities of NOVARIC^® Ltd. and NOVARIC^® Sh.A. (“Company”) in providing services and assisting candidates in preparing and submitting applications for employment or residency permits in Malta.

2. Scope of Services

The Company agrees to provide the following services to candidates:

• Consultation on application procedures and requirements.
• Assistance in preparing and completing application forms and supporting documents.
• Submission of applications to relevant authorities.
• Follow-up on the status of submitted applications.

3. Eligibility

Candidates must meet the eligibility criteria set by the relevant Maltese authorities for the specific type of permit or licence they are applying for. The Company is not responsible for verifying the eligibility of candidates but will provide guidance based on the information provided by the candidates.

4. Responsibilities of the Candidate

Candidates agree to:

• Provide accurate and complete information and documents required for the application.
• Pay all applicable fees for the services provided by the Company and any government fees associated with the application.
• Comply with the legal and regulatory requirements of Malta.

5. Responsibilities of the Company

The Company agrees to:

• Provide professional and accurate guidance based on the latest regulations and requirements.
• Handle all personal information and documents provided by candidates with confidentiality and in accordance with data protection laws.
• Submit applications in a timely manner and follow up on their status.

6. Fees and Payment

• The fees for the services provided by the Company will be communicated to the candidate before the commencement of services.
• Payment must be made in full before the submission of the application unless otherwise agreed in writing.
• Government fees and charges are the responsibility of the candidate and must be paid as required.

7. Refund Policy

Fees paid for services are non-refundable once the application has been submitted.

If the Company fails to submit the application due to its own negligence, a full refund of the service fee will be provided to the candidate.

At NOVARIC^®, we are committed to delivering transparent, fair, and high-quality service. While we strive to achieve successful outcomes for all applications, there are instances where an application may not be successful despite our exhaustive efforts. To address such cases, NOVARIC^® offers the following refund policy:

7.A. Disclaimer Regarding Refund Policy for Administration and Service Fees at NOVARIC^®

Disclaimer: Compliance with E.U., Maltese, and Albanian Legislation

NOVARIC^® operates its administration and service fee policies in strict compliance with relevant E.U. regulations, Maltese laws, and Albanian legislation. These policies are designed to ensure transparency, fairness, and alignment with the company’s commitment to delivering high-quality services and achieving desired outcomes for clients, agents, and associated entities.

Policy Scope

1. Service Commitment: NOVARIC^® employs rigorous processes and adheres to industry best practices to maximize the likelihood of success in delivering requested services.
2. Non-liability for External Factors: While NOVARIC^® ensures due diligence in all operations, the company cannot be held accountable for outcomes determined by external entities. This includes but is not limited to decisions made by government authorities, departments, organizations, or other third parties outside NOVARIC^®‘s administrative control.

Instances of Premature Interference

In some cases, individuals have prematurely bypassed NOVARIC^®‘s professional services, attempting to directly engage with relevant authorities, departments, or organizations. Such actions have:

1. Disrupted Processes: Created confusion and delays in the due process originally managed by NOVARIC^® on behalf of the client.
2. Impacted Outcomes: Negatively influenced the outcome of services by introducing conflicting information or actions inconsistent with NOVARIC^®‘s professional protocols.
3. Harmed Professional Relationships: Caused irritation and strained NOVARIC^®‘s relationships with stakeholders, including government entities, companies, and other organizations, thereby potentially damaging the reputation of NOVARIC® and its ability to advocate effectively on behalf of clients.

Terms of Agreement

By engaging NOVARIC^®‘s services, clients and other contracting parties acknowledge and accept the following:

1. Awareness and Acceptance: They have been adequately informed of NOVARIC^®‘s operational scope and limitations regarding the influence on external decision-making processes.
2. Independent Outcomes: Outcomes that are contingent upon decisions or actions by third parties, including government bodies or organizations, remain the responsibility of those entities.
3. Avoiding Premature Actions: Clients agree to refrain from prematurely bypassing NOVARIC^®’s processes or directly engaging with third parties unless explicitly authorized in writing by NOVARIC^®.
4. Refund Policy: Administration and service fees collected by NOVARIC® cover the provision of assistance and procedural facilitation. These fees are non-refundable unless otherwise explicitly stated in a written agreement.

Purpose

This disclaimer serves to establish a mutual understanding between NOVARIC^® and its clients, ensuring that all parties recognize:

1. The importance of following professional procedures to achieve desired outcomes.
2. The potential consequences of interfering in NOVARIC^®‘s processes, which may jeopardize both the results and NOVARIC^®‘s professional standing.

For further details, please refer to our Terms and Conditions in this section (NOVARIC’s Terms and Conditions) or contact our administrative team for clarification by e-mail at NOVARIC^® Legal.

This disclaimer is issued under the regulatory frameworks governing businesses in the European Union, Malta, and Albania, ensuring full compliance with applicable legal and procedural standards.

7.1 Eligibility for Partial Refunds:

a) If an application cannot be completed successfully due to circumstances beyond our control—after NOVARIC^® has fully assessed all available options—we may issue a partial refund of up to 75% of the service fees or any partial fees paid. This refund will be calculated based on the final service fees as indicated on documentation, invoices, or receipts exchanged between NOVARIC^® and the client.

b) This refund policy complies with the Consumer Affairs Act (Chapter 378 of the Laws of Malta), Unfair Commercial Practices Directive (Directive 2005/29/EC), Consumer Rights Directive (Directive 2011/83/EU), Unfair Terms in Consumer Contracts Directive (93/13/EEC) and other applicable regulations, ensuring fair compensation when services have been rendered but were not able to achieve the desired outcome.

7.2 Conditions of Refund:

2.1 The refund is conditional on NOVARIC®’s exhaustive review and actions taken to fulfill the agreed service. This includes all steps, evaluations, and reviews required by regulatory or client-specific requirements.

2.2 Any additional terms, specific requirements, or limitations that may affect refund eligibility will be communicated to clients in advance. Refund eligibility is determined through a final assessment based on the documentation and services delivered.

7.3 Non-Refundable Services:

a) Services fully rendered or completed per the client’s instructions are typically non-refundable, unless otherwise specified in a written agreement.

b) Administrative fees or costs associated with third-party services, particularly those outside of NOVARIC^®’s control, may be non-refundable as indicated on client invoices.

7.4 Refund Request Procedure:

a) Clients seeking a refund must contact NOVARIC^® Customer Service within 30 days of receiving the final outcome of their application.

b) NOVARIC® will review the request based on the terms of the initial agreement and all actions taken to meet service requirements.

c) Approved refunds will be processed within 14 business days of the confirmation.

7.4.A. Refund Policy At NOVARIC^® Academy: We are committed to transparency, professionalism, and the safeguarding of personal data in all our interactions. This refund policy outlines the terms and procedures for refund requests while ensuring compliance with applicable laws and data protection standards.

7.4.A.1 Scope of the Policy

1. 1.  This policy applies to all:

• • • 1. Courses, training programs, and services offered by NOVARIC^® Academy.
      2. Enrolled students, applicants, and other stakeholders requesting refunds.

7.4.A.2 Eligibility for Refunds

Refund requests are considered valid under the following conditions:

1. 1. 1. 1. The claimant has fulfilled all enrollment obligations, including providing:

a) Proof of payment.

b) Signed agreements or contracts.

2. Refund requests are submitted within the timelines specified in the agreement or applicable terms of service.

7.4.A.3 Administrative Compliance

Refund processing requires:

a) Verification of the payment record and documentation.

b) Compliance with NOVARIC Academy’s terms and conditions outlined at the time of enrollment.

7.4.A.4 Non-Refundable Fees

The following fees are non-refundable:

a) Administrative and registration fees.

b) Any additional charges outlined as non-refundable in the service agreement.

7.4.A.5 Conditions for Rejection

Refund requests will not be processed if:

a) The claimant or their representative engages in actions that harm NOVARIC Academy’s reputation, such as:

(i) Disseminating false or defamatory information publicly or privately.

(ii) Filing complaints with third-party organizations or authorities before resolving issues directly with NOVARIC Academy.

b) Claims are incomplete, inaccurate, or lack the required supporting documentation.

7.4.A.6 Personal Data Handling

NOVARIC Academy ensures that all personal data related to refund requests is processed in compliance with applicable data protection regulations, including:

a) Collection of data solely for processing the refund.

b) Secure storage of payment records and personal details.

c) Retention of personal data only for the duration necessary to process and document the refund.

7.4.A.7 Third-Party Complaints

Refunds will not be processed until:

a) Any complaints filed with external authorities or third parties are resolved.

b) The claimant provides notarized evidence of the withdrawal of such complaints.

7.4.A.8 Authorized Representation

Refund claims made by representatives must include:

a) A legally binding power of attorney.

b) Written authorization from the claimant.

7.4.A.9 Timeline for Refunds

Once a refund request is approved:

a) Refunds will be processed within 14 business days.

b) Refunds will be made via the original payment method unless otherwise agreed.

7.4.A.10 Policy Updates

NOVARIC^® Academy reserves the right to update this policy to align with legal or organizational changes. Updates will be communicated through official channels, including our website.

7.4.A.11 Complaint and Appeal Procedures

If a refund request is denied:

a) Claimants may appeal the decision by providing additional documentation or clarifications.

b) Appeals must be submitted within 10 business days of receiving the denial notice.

8. Limitation of Liability

• The Company is not responsible for the outcome of the application process, including approvals or rejections by the relevant authorities.
• The Company is not liable for any delays or issues caused by factors beyond its control, including but not limited to government processing times, changes in regulations, or incomplete applications provided by the candidate.

9. Confidentiality

• The Company will maintain the confidentiality of all personal information and documents provided by the candidate.
• Personal information will only be used for the purpose of preparing and submitting the application and will not be disclosed to third parties without the candidate’s consent, except as required by law.

10. Data Protection

• The Company will handle all personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
• Candidates have the right to access, rectify, or request the deletion of their personal data held by the Company.

11. Termination

• Either party may terminate the agreement for services at any time with written notice.
• Upon termination, the candidate will be responsible for any fees due for services rendered up to the date of termination.

12. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of Malta.
• Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malta.

13. Amendments

• The Company reserves the right to amend these Terms and Conditions at any time. Candidates will be notified of any changes, and continued use of the services will be considered acceptance of the new terms.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, candidates can contact the Company at:

• Address: NOVARIC Building, Nd 2, H 6, Rruga Studenti, Shkoder 4001, Albania.
• Phone: +355 (0) 222 55 999
• Mob.: +355 (0) 6920 514 74
• Email: contact@novaric.co

By using the services provided by NOVARIC^® Sh.A., candidates agree to these Terms and Conditions.