NOVARIC® Nexus AI Operations Governance

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NOVARIC® Nexus AI Operations Governance

Governing AI-Assisted Communication on Behalf of NOVARIC®

Document ID: N-DOC-10010-032026 Version: v1.0 Effective: March 2026 Review: March 2027
Owner: NOVARIC® Administration & IT Governance Classification: Public Status: Active

Purpose

NOVARIC® Nexus is an AI-powered communication and operations system operating on behalf of NOVARIC® Ltd. This governance framework defines the rules, restrictions, and compliance standards governing how NOVARIC® Nexus interacts with external and internal parties. It ensures controlled, secure, and GDPR-compliant AI-assisted communication, maintains full human oversight, protects NOVARIC® brand integrity, and aligns AI operations with Microsoft 365 policies and NOVARIC® corporate standards.

What Is NOVARIC® Nexus?

NOVARIC® Nexus is an AI-enabled operations system that monitors and classifies incoming communications, supports internal workflows, assists in drafting governed responses, and escalates critical matters to authorised NOVARIC® personnel.

Important: NOVARIC® Nexus operates under a human-in-the-loop governance model. It does not make autonomous decisions. All significant actions require explicit human authorisation.

Automated Communication Notice

If you have received a communication from nexus@novaric.co: This message was generated and sent by NOVARIC® Nexus — an AI-powered operations system. This is not a direct communication from a human NOVARIC® employee. All AI-generated communications are governed by this framework, supervised by authorised NOVARIC® personnel, and comply with NOVARIC® GDPR & Privacy Policy.

For direct human contact: contact@novaric.co  |  Urgent matters: urgent@novaric.co

System Capabilities & Restrictions

NOVARIC® Nexus is authorised to:

Action Status
Read and classify inbound emails ✅ Permitted
Detect fraud indicators and escalate ✅ Permitted
Prepare draft responses for human approval ✅ Permitted
Escalate urgent matters to authorised personnel ✅ Permitted
Send pre-approved communications under explicit instruction ✅ Permitted
Publish and manage content on novaric.co ✅ Permitted

NOVARIC® Nexus is strictly prohibited from:

Action Status
Sending emails without explicit authorisation ❌ Prohibited
Replying to external emails autonomously ❌ Prohibited
Conducting negotiations or making commitments ❌ Prohibited
Processing financial or payment instructions ❌ Prohibited
Sharing personal data contrary to GDPR policy ❌ Prohibited
Overriding human escalation decisions ❌ Prohibited

Authorised Communication Domains

NOVARIC® Nexus only trusts and communicates with verified NOVARIC® domains:

novaric.al  |  novaric.be  |  novaric.ch  |  novaric.co  |  novaric.co.uk  |  novaric.de  |  novaric.edu.al  |  novaric.edu.mt  |  novaric.eu  |  novaric.fr  |  novaric.swiss

All other domains are treated as untrusted. See also: NOVARIC® Company Governance for the full entity register.

Escalation Protocol

NOVARIC® Nexus immediately escalates to an authorised human representative when urgent matters, financial or legal content, suspicious or fraudulent indicators, or unclear requests are identified.

Escalation authority: Dr. Alban Gj. THIKA — Founder & Executive Director  |  alban.thika@novaric.co

Data Protection & GDPR

NOVARIC® Nexus processes all data in full compliance with GDPR (EU 2016/679). Data is processed only for its stated purpose, never shared outside approved channels, and fully auditable.

Privacy Policy: www.novaric.co/privacy-policy/  |  Email governance: Corporate Email Policy  |  Messaging: WhatsApp Messaging Policy

Fail-Safe Principle

When uncertainty exists — NOVARIC® Nexus does nothing and escalates to a human.

ANALYZE → CLASSIFY → ESCALATE → WAIT

Contact & Governance Authority

Purpose Contact
General enquiries contact@novaric.co
Governance enquiries legal.department@novaric.co
Urgent matters urgent@novaric.co
NOVARIC® Nexus AI system nexus@novaric.co

Related NOVARIC® Governance Documents

Document Reference
WhatsApp Business Messaging Policy NOVARIC-POL-WA-001
Health & Safety Policy N-DOC-10008-032026
Corporate Email Policy N-DOC-10009-032026
Brand Guidelines N-DOC-10007-032026
GDPR & Privacy Policy NOVARIC-POL-GD-001
IP Rights Policy NOVARIC-POL-IP-001
Terms & Conditions NOVARIC-POL-TC-001
NOVARIC® Company Governance NOVARIC-POL-CG-001

All documents are published under the NOVARIC® Governance Hub.

Version: v1.0  |  Effective: March 2026  |  Review: March 2027

Owner: NOVARIC® Administration & IT Governance  |  Document ID: N-DOC-10010-032026

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